Case Study: Gymdesk Finds Critical Flaws Missed by Pentests

Overview

Gymdesk, a leading gym management platform, partnered with Bugbop to launch a bug bounty program that would supplement their existing security efforts. Having already completed two professional penetration tests in the past year, they were looking for broader coverage and continuous insights from the security research community — without overwhelming internal resources.

The Challenge

Gymdesk wanted to:

• Catch edge-case vulnerabilities not surfaced during scheduled assessments
• Leverage the creativity of independent researchers
• Maintain a tight scope and budget
• Get triaged, actionable reports — not noise

Bugbop Solution

Bugbop guided Gymdesk through onboarding, helping:

• Define and publish a clear, well-scoped public program
• Draft a disclosure policy, including Safe Harbor and testing guidelines
• Set modest payout ranges from $20 to $500 based on severity
• Use webhooks for automation of security team workflows

This proactive setup gave researchers clear boundaries and empowered Gymdesk's team to move quickly on valid findings.

30-Day Results

All valid issues were triaged within days, and Gymdesk began rolling out fixes immediately. Several issues had persisted undetected through prior pentesting efforts.

Value Delivered

• 📈 Expanded vulnerability coverage beyond what two pentests had revealed
• ⏱️ Faster response cycles thanks to Bugbop's tooling
• 💰 Total bounty spend: $1,075 USD across nine valid reports
• 🔄 Ongoing visibility into researcher activity — without operational overhead

Why Gymdesk Chose Bugbop

• Startup-friendly onboarding with hands-on support
• Flexible budgeting and payout configuration
• High signal-to-noise ratio from vetted researcher base
• A platform designed for practical, real-world security feedback